About PWI
- What is PWI's mission?
- How do I report a problem?
- How do I contact PWI?
- How did PWI get started?
- Where is your office located?
- Who is on your team?
Membership Plans
- What is included in the "Free Forever" plan?
- After I join the Free Plan, where do I begin?
- What is the cost of the "Basic" Plan?
- What is included in the "Basic" Plan?
- After I join the "Basic" Plan, where do I begin?
- What is the cost of the "Plus" Plan?
Donations and Payment Gateways
- How do I set up/update a credit card to pay PWI for services?
- What credit cards do you accept in your donations portal?
- What payment gateways do you support?
- What is a payment gateway?
- How do I set up a payment gateway?
- How do online donations work?
PWI Profile
- How do I sign up and obtain a PWI profile?
- What is the benefit of filling out my PWI Profile?
- How do I fill out my nonprofit's profile page?
- How do I update my organization's name on my profile?
- How do I add/edit my organization's Mission Statement, and About Us section?
- How can I add countries/causes to my PWI Profile?
PWI Dashboard
PWI Resource Library
- How do I navigate the PWI Resource Library?
- What is the difference between the PWI Resource Library and the PWI Nonprofit Resources?
- Are the PWI Resource eBooks free?
- Why do you need my email address for a free download?
- Why do you need my credit card for a free eBook download?
- What if I think of a resource I need that I can’t find or don’t see?
CRM
- What is PWI CRM?
- How do I create a contact in PWI CRM?
- What must my CSV file include?
- What emails providers integrate with PWI CRM?
- How do I integrate my Mailchimp account to CRM?
- How do I integrate my Constant Contact account to CRM?
Google Ad Grant
- What is the Google Ad Grant?
- Is my nonprofit eligible for the Google Ad Grant?
- Google Ad Grant Requirements
- How do I give PWI Access to my Google for Nonprofits?
- How much money in Google Ads will I receive?
- What is involved in applying for the Google Ad Grant?
PWI Swipe
- How does PWI Swipe work?
- What makes PWI Swipe different?
- How is the 'change' given by supporters calculated and donated?
- How can my supporters sign up to use PWI Swipe?
- How do I promote PWI Swipe?
- How can I see my donor information?
PWI GroupGive
- What is GroupGive?
- How do I set up GroupGive?
- How do my supporters create a PWI GroupGive project on my nonprofit's behalf?
- How do I see the GroupGive projects for my organization?
- How do I promote my PWI GroupGive campaign?
- When will I receive my PWI GroupGive donations?
PWI Crowdfund
- What is crowdfunding?
- How do I add a new crowdfunding project?
- How do I edit a crowdfunding project?
- How do I promote my PWI Crowdfund project?
- What are the optimal image dimensions for CrowdFund?
- How do I add offline donations to my Crowdfund project?
PWI Text2Give
PWI Auction
- How do I create an auction?
- How do I edit my auction?
- How do I remove an item from my auction?
- How do we know who the auction item winners are?
- How do I contact someone who won an item?
- Once someone wins an item, how are payments processed?
PWI Convene
- What is Convene?
- How do I edit the name, welcome message or app logo on my conference?
- How do I update my conference?
- How Do I Add, Edit or Delete a Speaker to My Conference?
- How do I edit, delete or add a map of my conference?
- Can I add videos to my conference?
PWI Soapbox
- What is PWI Soapbox?
- How do I add a social media account to Soapbox?
- How do I create and schedule a post for Soapbox?
- How do I add an image to a Soapbox post?
- I added an image and it’s not showing up. Why is that?
- How do I remove an image from a post?
PWI Fund
- What is PWI Fund?
- When will I receive my PWI Fund donations?
- How do I promote PWI Fund to my supporters?
- Can I refer people to PWI Fund?
- Does this cost my supporters anything?
- What if I don’t see the organization I want to support?
PWI Events
- How do I create an event on PWI Events?
- How do I view my attendees on PWI Events?
- What happens if an event detail changes? Will you notify my attendees for me?
- Can I push a notification to my attendees?
- Does your ticketing process cost me anything?
- If we are using event tickets, how do I check attendees in?
PWI Storyteller
- What is PWI Storyteller and how do I download it?
- How do I create a topic on Storyteller?
- How do I edit a topic on Storyteller?
- How do I see responses on my topics in Storyteller?
- How do I edit/replace questions on Storyteller?
- Do stories go live as soon as my supporters submit them?
PWI Shoutout
- What is PWI Shoutout?
- How do I submit a Shoutout?
- What content is allowed in my Shoutout?
- Does my PWI Shoutout go live right away?
- How many shoutouts will you give me each month?
- Which social media outlets do you give us a shoutout on?
PWI Stories
PWI Marketing Services
- What marketing services do you provide?
- Are there marketing services included in my PRO plan?
- How do I give PWI Access to my Facebook/Instagram accounts and Meta Business Ad Account to run social media and/or ads?
- How do I add billing information to my Meta Ads Account?
- What is Meta Pixel (formerly Facebook Pixel)? How does it work?
- What are the benefits of Meta Pixel?
PWI Formbuilder
- What is PWI Formbuilder?
- How do I create a form on Formbuilder?
- How do I share forms on Formbuilder?
- Can I change the theme on my Formbuilder form?
- Where do I see general data on my Formbuilder forms?
- How do I view all the responses on Formbuilder?